Frequently Asked Questions (FAQ)
🛒 Orders & Delivery
Q: How long does delivery take?
A: Orders are usually delivered within 2–4 business days inside Egypt. Delivery times may vary depending on your location.
Q: Do you offer cash on delivery?
A: Yes, we offer cash on delivery as well as online payment options for your convenience.
Q: How much is the shipping fee?
A: Shipping fees are calculated at checkout and depend on your location. We also offer free delivery on selected orders and promotions.
👶 Products
Q: Are your baby products safe?
A: Yes, all our products are 100% authentic, baby-safe, and sourced from trusted brands.
Q: Do you sell hospital bag bundles for newborns?
A: Yes, we provide pre-packed hospital bag bundles with all the essentials for both baby and mom.
Q: Can I customize my baby bag?
A: Yes, you can either choose a ready-made bundle or customize your own bag by adding the items you need.
🔁 Returns & Refunds
Q: What is your return policy?
A: You can return eligible products within 14 days of delivery, as long as they are unused and in original packaging. Personal care items are non-returnable for hygiene reasons.
Q: How do I request a return?
A: Simply contact our support team with your order number, and we will guide you through the process.
🧾 Warranty & Support
Q: Do your devices come with a warranty?
A: Yes, all devices are covered by a 2-year warranty including spare parts and repair services.
Q: How do I claim warranty service?
A: Contact our customer support at 📧 support@memosmart.com with your order details and product issue.
💳 Payments & Offers
Q: What payment methods do you accept?
A: We accept cash on delivery, debit/credit cards, and secure online payments.
Q: Do you have special discounts or offers?
A: Yes, we frequently provide bundle offers, seasonal sales, and discounts on selected brands. Make sure to subscribe to our newsletter for updates.
🤱 New Moms FAQ
Q: What essentials should I pack in my hospital bag?
A: Your hospital bag should include newborn clothes, diapers, wipes, baby blanket, feeding supplies, and mom essentials such as maternity pads and toiletries. Memo’sMart offers ready-made hospital bag bundles to save you time and effort.
Q: How many diapers does a newborn need per day?
A: On average, newborns use 8–12 diapers per day. It’s always good to have extra packs ready at home.
Q: Do I need special skincare products for my baby?
A: Yes, baby skin is very delicate. We recommend gentle, hypoallergenic products specifically made for newborns. You can find a wide range of safe baby skincare brands on Memo’sMart.
Q: Can I buy both baby and mom essentials from Memo’sMart?
A: Absolutely! Memo’sMart is a one-stop shop for baby products and mother care essentials, including breastfeeding accessories, skincare, and hospital bag bundles.
Q: What’s the best way to prepare for my baby’s arrival?
A: Start by organizing your hospital bag, setting up a safe sleeping space for your baby, and stocking up on newborn essentials like diapers, feeding items, and skincare. Memo’sMart provides pre-packed bundles to make this step easier.
Q: Do you offer guidance on what to buy for a newborn?
A: Yes! Check out our curated Baby Bundles and product descriptions. Each bundle is designed to cover all the basics for your baby’s first month.